Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports … [Read more...] about Case Study: Dr. FB and the Cancellations
Practice Manager
SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be canceled, and as a result, he has run out of refills. SP’s work schedule is such that he usually schedules his appointments for Friday afternoon. He called the Friday afternoon after the canceled appointment for refills and heard a … [Read more...] about SP Complains Publicly About the Practice
Leaders Get the Best from Their Employees
The Clipboard My father was an engineer who designed power plants. His first day of work was an education— one that applies to many fields. We must learn the core features of our business, but why not borrow from things that have worked elsewhere. On my Dad's first day in 1958, he arrived at the power plant in a suit and tie. The plant director didn’t even look up when he … [Read more...] about Leaders Get the Best from Their Employees
Personal Cybersecurity Tips 2021
Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is constantly filled with stories of the latest ransomware attacks against healthcare organizations. Despite this, many forget about cybersecurity when they leave the office. How many of these apply to you? Do you use … [Read more...] about Personal Cybersecurity Tips 2021
Managing Patients and Your Medical Practice During COVID-19
Coping with COVID-19 Life always seems to come at us fast. With the coronavirus pandemic, changes are occurring on a minute-by-minute basis. If we are not able to adapt, we will get left behind. Or worse. Managing patients and your medical practice during COVID-19 has been enormously challenging for everyone. Our patients look to us not only for their health care. They … [Read more...] about Managing Patients and Your Medical Practice During COVID-19