Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports they struggle with the short-notice clinic schedule changes. The clinic staff members report that having to talk with patients who are frequently upset … [Read More...] about Case Study: Dr. FB and the Cancellations
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Case Study: Dr. R Joins the Practice Without Proper Evaluation
Dr. R was recruited to join a busy practice in a large city. The practice felt good about the addition of Dr. R, who was the nephew of a … [Read More...] about Case Study: Dr. R Joins the Practice Without Proper Evaluation

How the COVID Relief Legislation Impacts You
Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the … [Read More...] about How the COVID Relief Legislation Impacts You
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Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Dr. A and Dr. B have been partners in a medical practice for a long time and see a similar patient population. However, they manage patient … [Read More...] about Case Study: The Effect of Patient Engagement on Medical Practice Efficiency

Choosing an Accountant
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My Practice will Never be Hit by Ransomware
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Managing Patient No Shows
Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the … [Read More...] about Managing Patient No Shows

Medical Practice Retirement Plan Fiduciary Responsibilities
What is a Fiduciary? A fiduciary is a person who owes a duty of care and trust to another and must act primarily for the benefit of the other in a … [Read More...] about Medical Practice Retirement Plan Fiduciary Responsibilities

Case Study: Embezzlement by Front Office Staff
PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work

Preventing Fistful of Dollars Embezzlements
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SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice

