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SBGM

Knowledge to Transform Your Medical Practice

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Featured Article

Case Study: Dr. FB and the Cancellations

Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports they struggle with the short-notice clinic schedule changes. The clinic staff members report that having to talk with patients who are frequently upset … [Read More...] about Case Study: Dr. FB and the Cancellations

Editors Pick

Case Study: Dr. HF Doesn’t Build Confidence

TS has been struggling with dizziness for several years. He has been to several doctors in multiple specialties. He has set up an … [Read More...] about Case Study: Dr. HF Doesn’t Build Confidence

Practice Buy-Ins: Don’t Ignore the Real Estate

When buying into a medical practice, it is common to have the opportunity to buy into the medical office building as well. The practice … [Read More...] about Practice Buy-Ins: Don’t Ignore the Real Estate

Latest Articles

Case Study: Leadership Means Finding the Source of Problems

SQ is a loyal employee who brings a positive attitude and is always on time and willing to help out. Recently, however the office manager found SQ's … [Read More...] about Case Study: Leadership Means Finding the Source of Problems

Things I Wish I Learned In Medical School

Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart Business Great … [Read More...] about Things I Wish I Learned In Medical School

Great Leaders: Consensus Makers or Dictators?

Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?

Leaders need to be great managers

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Case Study: PT Manages the Practice Without Building Relationships

PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business … [Read More...] about Case Study: PT Manages the Practice Without Building Relationships

Engaging Patients With Staff Engagement

An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In … [Read More...] about Engaging Patients With Staff Engagement

Case Study: Unnecessary Overtime

VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She … [Read More...] about Case Study: Unnecessary Overtime

Case Study: Dr. MA Has More Callbacks

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks

The Physician Recruitment Visit

Determining what you need in a new physician for the practice is just the first challenge. After that comes making initial contacts, which can be a … [Read More...] about The Physician Recruitment Visit

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