Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the COVID-19 pandemic. Every missed visit affects the bottom line. Just as important, if not more so, missed appointments don’t affect just the schedule and the revenue—they affect your patient’s health. No-shows and patient-initiated cancellations are both problematic. Cancellations are typically much more common and costly. On a gut-level, no-shows are more annoying. Every no-show … [Read More...] about Managing Patient No Shows
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The Dollars and Sense of Preventing Embezzlement
Petty Theft Can Hurt Too Embezzlement opportunities are certainly not limited to the theft of items, both large and small. The word … [Read More...] about The Dollars and Sense of Preventing Embezzlement
Health Care User Experience
We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made … [Read More...] about Health Care User Experience
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Using Research to Engage Patients
Traditional Engagement for Research Traditionally, basic science research and clinical research have been performed in the university setting. … [Read More...] about Using Research to Engage Patients
Case Study: NQ Felt She Was Best for the Job
NQ has been with the practice for 10 years and has always been a dependable employee. She works in billing and typically has limited interaction with … [Read More...] about Case Study: NQ Felt She Was Best for the Job
Engaging Patients With Staff Engagement
An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In … [Read More...] about Engaging Patients With Staff Engagement
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices
Using Payroll Protection Program Money
The Payroll Protection Program (PPP) is a Small Business Association program funded by the CARES act. It was enacted as part of the federal … [Read More...] about Using Payroll Protection Program Money
Coping with COVID-19
Surge ICU Utilizing Sleep Centers & Remote Management of Home PAP Systems Background The disaster that is the COVID-19 pandemic … [Read More...] about Coping with COVID-19
Real Engagement: Love Your Patients
Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients
Fixed Vs Variable Expenses
If you want to improve your financial performance, the first step is understanding what your practice financial statements are telling you. Your … [Read More...] about Fixed Vs Variable Expenses
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks