Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare provider. Phone trees should be a helpful bridge not an impenetrable wall. Careful planning and utilizing phone tree best practices improve your system and your patient satisfaction. When is the last time you called your office phone tree? Try it out and be honest with your feelings and assessment of the experience. These issues have been attacked from many different angles … [Read More...] about Phone Tree Best Practices
Main Content
Editors Pick
Case Study: Dr. R Joins the Practice Without Proper Evaluation
Dr. R was recruited to join a busy practice in a large city. The practice felt good about the addition of Dr. R, who was the nephew of a … [Read More...] about Case Study: Dr. R Joins the Practice Without Proper Evaluation
The Loud Employee
GH is a phenomenal medical assistant. However, he has an extremely loud voice that carries through the office. When he is talking, even in a … [Read More...] about The Loud Employee
Latest Articles
Employee Retention Credits
There has been a flurry of legislative activity since the beginning of the pandemic one year ago. One item that might have flown beneath your radar is … [Read More...] about Employee Retention Credits
Case Study: MJ Sounds Like a Perfect Employee
MJ has worked with the practice for more than15 years, managing the back-office and the bookkeeping. Not only is he a valued and trusted member of the … [Read More...] about Case Study: MJ Sounds Like a Perfect Employee
The Credentialing Process for Hospitals and Outpatient Centers
Health care facilities of all types, from hospitals to surgical centers, nursing homes or hospice programs, require credentialing for staff providers. … [Read More...] about The Credentialing Process for Hospitals and Outpatient Centers
Real Engagement: Love Your Patients
Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients
Case Study: NQ Felt She Was Best for the Job
NQ has been with the practice for 10 years and has always been a dependable employee. She works in billing and typically has limited interaction with … [Read More...] about Case Study: NQ Felt She Was Best for the Job
Case Study: PT Manages the Practice Without Building Relationships
PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business … [Read More...] about Case Study: PT Manages the Practice Without Building Relationships
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work
Case Study: Dr. FB and the Cancellations
Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, … [Read More...] about Case Study: Dr. FB and the Cancellations
Managing Phones, Emails, & Texts
Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, … [Read More...] about Managing Phones, Emails, & Texts