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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

Appointment Reminders

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In … [Read More...] about Appointment Reminders

Managing Patients and Your Medical Practice During COVID-19

Coping with COVID-19 Life always seems to come at us fast. With the coronavirus pandemic, changes are occurring on a minute-by-minute … [Read More...] about Managing Patients and Your Medical Practice During COVID-19

Latest Articles

Case Study: Employees Working at Different Speeds

CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the … [Read More...] about Case Study: Employees Working at Different Speeds

Fixed Vs Variable Expenses

If you want to improve your financial performance, the first step is understanding what your practice financial statements are telling you. Your … [Read More...] about Fixed Vs Variable Expenses

From Residency to Managing and Growing Your Medical Practice

Starting Out After years of studying, testing, and running on very little sleep, your body is adjusting from the intensive 80-hour work week of … [Read More...] about From Residency to Managing and Growing Your Medical Practice

Emotional Intelligence, Patient Engagement, and the Practice of Medicine

Caring for Patients Patient engagement is the hot topic lately. Caring about an individual person who is your patient helps create meaningful … [Read More...] about Emotional Intelligence, Patient Engagement, and the Practice of Medicine

The Basics of Balance Sheet Analysis

The most well-understood financial statement is the profit and loss statement. Over a stated period of time—typically, a month, a quarter or a … [Read More...] about The Basics of Balance Sheet Analysis

Great Leaders: Consensus Makers or Dictators?

Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?

Guide for Choosing Passwords

Why Do I Have to Change my Password Again? Medical practices can be hectic environments, with everyone having seemingly one million things to do. … [Read More...] about Guide for Choosing Passwords

SP Complains Publicly About the Practice

SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice

The Physician Recruitment Visit

Determining what you need in a new physician for the practice is just the first challenge. After that comes making initial contacts, which can be a … [Read More...] about The Physician Recruitment Visit

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