A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave with more financial questions than answers. They are presented numerous spreadsheets with data about their practice but do not understand the finances. Also, they do not have a sense of how they are doing compared to similar medical practices in their region. These spreadsheets that they review in the meetings have never been explained in a … [Read More...] about Case Study: What’s Up With All These Spreadsheets?
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Patient Engagement
Patient engagement has been a catchphrase for several years now. Much like humpty dumpty after falling off the wall or the elephant being … [Read More...] about Patient Engagement
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices
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COVID-19 Will Change the Medical Workspace: Back Office Design
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Case Study: PT Manages the Practice Without Building Relationships
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Bugs in the Spreadsheet?
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Case Study: PA Feels Heard by Her Doctor
PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad … [Read More...] about Case Study: PA Feels Heard by Her Doctor
Preventing Fistful of Dollars Embezzlements
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Websites Need to Work
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Great Leaders Are Effective Managers
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