Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports they struggle with the short-notice clinic schedule changes. The clinic staff members report that having to talk with patients who are frequently upset … [Read More...] about Case Study: Dr. FB and the Cancellations
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Case Study: Manage A Schedulers Time
A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient … [Read More...] about Case Study: Manage A Schedulers Time
Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In … [Read More...] about Appointment Reminders
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