Knowledge To Transform Your Medical Practice

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare provider. Phone trees should be a helpful bridge not an impenetrable wall. Careful planning and utilizing phone tree best practices improve your system and your patient satisfaction. When is the last time you called your office phone tree? Try it out and be honest with your feelings and assessment of the experience. These issues have been attacked from many different angles … [Read More...] about Phone Tree Best Practices

Case Study: BY and the Performance Reviews

BY is the clinical administrator for a large multispecialty practice. As part of her role, BY handles clinical evaluations including annual employee … [Read More...] about Case Study: BY and the Performance Reviews

Case Study: What’s Up With All These Spreadsheets?

A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave … [Read More...] about Case Study: What’s Up With All These Spreadsheets?

Pedestals are for Statues Shared Respect Builds Relationships

Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in … [Read More...] about Pedestals are for Statues Shared Respect Builds Relationships

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Setting Financial Goals to Forecast and Achieve Financial Results

When it comes to the numbers side of the business, most of my physician clients have a very low pain threshold. I get it, you have plenty on your … [Read More...] about Setting Financial Goals to Forecast and Achieve Financial Results

Things I Wish I Learned In Medical School

Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart Business Great … [Read More...] about Things I Wish I Learned In Medical School

The Physician Recruitment Visit

Determining what you need in a new physician for the practice is just the first challenge. After that comes making initial contacts, which can be a … [Read More...] about The Physician Recruitment Visit

Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed

The lists have been made. The rooms are ready. We pray they will not be needed. The news is filled with concern over the shortage … [Read More...] about Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed

SP Complains Publicly About the Practice

SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice