Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders
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Preventing Embezzlement of Large Ticket Items
There are more ways to separate you from your money than you can imagine. Some are small and seemingly trivial (see Prevent … [Read More...] about Preventing Embezzlement of Large Ticket Items
How the COVID Relief Legislation Impacts You
Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the … [Read More...] about How the COVID Relief Legislation Impacts You
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Medical Practice Retirement Plan Fiduciary Responsibilities
What is a Fiduciary? A fiduciary is a person who owes a duty of care and trust to another and must act primarily for the benefit of the other in a … [Read More...] about Medical Practice Retirement Plan Fiduciary Responsibilities
My Practice will Never be Hit by Ransomware
One of the biggest mistakes physicians and practice managers can make is to assume they will not be a target of cyberattacks. Unfortunately, this is … [Read More...] about My Practice will Never be Hit by Ransomware
Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician
Case Study: NQ Felt She Was Best for the Job
NQ has been with the practice for 10 years and has always been a dependable employee. She works in billing and typically has limited interaction with … [Read More...] about Case Study: NQ Felt She Was Best for the Job
Prior Authorizations Need Priority Solutions
The prior authorizations game is no game at all. Our patient’s well-being is at stake, and so is our own. The stress and frustration associated with … [Read More...] about Prior Authorizations Need Priority Solutions
Case Study: Employees Working at Different Speeds
CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the … [Read More...] about Case Study: Employees Working at Different Speeds
Case Study: PA Feels Heard by Her Doctor
PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad … [Read More...] about Case Study: PA Feels Heard by Her Doctor
Pedestals are for Statues Shared Respect Builds Relationships
Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in … [Read More...] about Pedestals are for Statues Shared Respect Builds Relationships
Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed
The lists have been made. The rooms are ready. We pray they will not be needed. The news is filled with concern over the shortage … [Read More...] about Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed