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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Technology Needs to Solve Problems—Not Amplify Them

The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic conditions, and more for many years to come. A system already failing many and under-delivering to most will be further taxed. The present crisis is exposing some of the many deficiencies in our system and revealing the need for a sweeping transformation of health care delivery. For years, technology has been pushed into medicine. Often these software systems and devices were created … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them

Editors Pick

Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate

Mr. TR established care with you about 18 months ago. At the first visit he set up his patient portal. Initially he used the portal to … [Read More...] about Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate

Case Study: The Perils of Password Sharing

GT and ZR are the two main new-patient schedulers for a busy medical practice. There are many shared tasks in their jobs. It is convenient … [Read More...] about Case Study: The Perils of Password Sharing

Latest Articles

COVID-19 Will Change the Medical Workspace: Back Office Design

Our offices probably never will be the same after COVID-19 and in truth, our practices shouldn’t be the same. In fact, our offices should have been … [Read More...] about COVID-19 Will Change the Medical Workspace: Back Office Design

Great Leaders: Consensus Makers or Dictators?

Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?

Managing Patient No Shows

Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the … [Read More...] about Managing Patient No Shows

Coping with COVID-19

Surge ICU Utilizing Sleep Centers & Remote Management of Home PAP Systems  Background The disaster that is the COVID-19 pandemic … [Read More...] about Coping with COVID-19

Case Study: BY and the Performance Reviews

BY is the clinical administrator for a large multispecialty practice. As part of her role, BY handles clinical evaluations including annual employee … [Read More...] about Case Study: BY and the Performance Reviews

Leaders Have Difficult Conversations

Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, … [Read More...] about Leaders Have Difficult Conversations

Preventing Fistful of Dollars Embezzlements

Lucrative embezzlement schemes perpetrated by individuals trained in the management of your books are very real threats. This is not just the stuff of … [Read More...] about Preventing Fistful of Dollars Embezzlements

Case Study: Unnecessary Overtime

VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She … [Read More...] about Case Study: Unnecessary Overtime

Medical Practice Retirement Plan Fiduciary Responsibilities

What is a Fiduciary? A fiduciary is a person who owes a duty of care and trust to another and must act primarily for the benefit of the other in a … [Read More...] about Medical Practice Retirement Plan Fiduciary Responsibilities

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