Follow These Four Steps to Stay Out of the Rut We Hear It All the Time “Because we’ve always done it that way.” We hear it all the time. In business, at home, and in medicine. It’s a lousy answer. In fact, it should be a warning sign that there may be something seriously wrong. Even if the process is good, it is disturbing when people do not know why they are doing something. Burnout is rampant. Medicine is being assailed from every direction. It can be easy to do something because you are accustomed to doing it that way. … [Read More...] about Because We’ve Always Done It This Way Doesn’t Work!
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Managing Provider-Initiated Appointment Cancellations
Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many … [Read More...] about Managing Provider-Initiated Appointment Cancellations
Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In … [Read More...] about Appointment Reminders
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Case Study: Dr. SY Did the Credentialing
SY handled credentialing for a practice for several years but has recently retired from the practice. All of the recredentialing notifications went … [Read More...] about Case Study: Dr. SY Did the Credentialing
Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician
The Credentialing Process for Insurance Carriers
Requirements for credentialing with both governmental and private insurance have expanded over the years. It is vital to keep this information up to … [Read More...] about The Credentialing Process for Insurance Carriers
The Physician Recruitment Visit
Determining what you need in a new physician for the practice is just the first challenge. After that comes making initial contacts, which can be a … [Read More...] about The Physician Recruitment Visit
Case Study: Dr. QE Suggests the Practice Expand
One of the other physician partners within your group has gotten excited about offering a new service out of the practice and presents it to the other … [Read More...] about Case Study: Dr. QE Suggests the Practice Expand
Case Study: Dr. SR Has a Poor Visit to a Practice Recruiting Him
Dr. SR is interviewing with a midsize practice. He does not know the practice well on a personal level, he has family in the area and is optimistic … [Read More...] about Case Study: Dr. SR Has a Poor Visit to a Practice Recruiting Him
Managing Phones, Emails, & Texts
Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, … [Read More...] about Managing Phones, Emails, & Texts
Using Payroll Protection Program Money
The Payroll Protection Program (PPP) is a Small Business Association program funded by the CARES act. It was enacted as part of the federal … [Read More...] about Using Payroll Protection Program Money
Leaders Have Difficult Conversations
Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, … [Read More...] about Leaders Have Difficult Conversations