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SBGM

Knowledge to Transform Your Medical Practice

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Featured Article

Case Study: Dr. FB and the Cancellations

Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports they struggle with the short-notice clinic schedule changes. The clinic staff members report that having to talk with patients who are frequently upset … [Read More...] about Case Study: Dr. FB and the Cancellations

Editors Pick

Why is a Business Continuity Plan Important?

A Business Continuity Plan (BCP) defines the who, what, when, and where for how your medical practice personnel are to respond to a … [Read More...] about Why is a Business Continuity Plan Important?

Nursing Recruitment Strategies

The process of nurse recruitment is laborious and can be time consuming, much like physician recruitment. You may need a nurse right … [Read More...] about Nursing Recruitment Strategies

Latest Articles

Case Study: Unnecessary Overtime

VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She … [Read More...] about Case Study: Unnecessary Overtime

Fixed Vs Variable Expenses

If you want to improve your financial performance, the first step is understanding what your practice financial statements are telling you. Your … [Read More...] about Fixed Vs Variable Expenses

Case Study: Dr. MA Has More Callbacks

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks

Prevent Embezzlement by Sweating the Small Stuff

There are more ways to separate you from your money than you can imagine. Novel embezzlement strategies occur but are likely rare. Much more … [Read More...] about Prevent Embezzlement by Sweating the Small Stuff

Technology Needs to Solve Problems—Not Amplify Them

The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them

How the COVID Relief Legislation Impacts You

Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the provisions … [Read More...] about How the COVID Relief Legislation Impacts You

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices

Case Study: Dr. SY Did the Credentialing

SY handled credentialing for a practice for several years but has recently retired from the practice. All of the recredentialing notifications went … [Read More...] about Case Study: Dr. SY Did the Credentialing

From Residency to Managing and Growing Your Medical Practice

Starting Out After years of studying, testing, and running on very little sleep, your body is adjusting from the intensive 80-hour work week of … [Read More...] about From Residency to Managing and Growing Your Medical Practice

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