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SBGM

Knowledge to Transform Your Medical Practice

Making the Clinic Work

Case Study: Dr. MA Has More Callbacks

By Thomas Patton MD

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these patient education handouts. She states her rationale as, “I always directly discuss all postprocedure instructions with my patients.” The nurses have noticed that Dr. MA has a larger number of callbacks from patients about … [Read more...] about Case Study: Dr. MA Has More Callbacks

Patient Engagement With Your Patient Portal

By Jim Geyer MD, Thomas Patton MD

Having a Portal Is Only a Start Patient engagement with your patient portal is an important part of growing your medical practice. Most electronic health record (EHR) systems and medical informatics companies equate the patient portal system with patient engagement. This is a mistake. A computer portal system is NOT engagement or even communication for that matter. A portal … [Read more...] about Patient Engagement With Your Patient Portal

Emotional Intelligence, Patient Engagement, and the Practice of Medicine

By Jim Geyer MD

Caring for Patients Patient engagement is the hot topic lately. Caring about an individual person who is your patient helps create meaningful engagement. It is also important that they know that you care about them. Having all the scientific answers does not make for a good relationship or for meaningful engagement. Obviously, having the medical answers is a vital building … [Read more...] about Emotional Intelligence, Patient Engagement, and the Practice of Medicine

Engaging Patients With Staff Engagement

By Jim Geyer MD, Thomas Patton MD

An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In comparison, staff engagement is all but ignored, but without an engaged team working together, patient engagement efforts will be less successful.  Excellent leadership is needed to develop an effective team (see Leaders Are … [Read more...] about Engaging Patients With Staff Engagement

Nursing Recruitment Strategies

By Jim Geyer MD, Monica Henderson RN

The process of nurse recruitment is laborious and can be time consuming, much like physician recruitment. You may need a nurse right now, but it is important to avoid just getting somebody to cover. If you need to fill a gap, make sure there is adequate oversight and training. Always keep in mind that you are not just trying to replace a cog in the machine. You frequently … [Read more...] about Nursing Recruitment Strategies

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