Caring for Patients Patient engagement is the hot topic lately. Caring about an individual person who is your patient helps create meaningful engagement. It is also important that they know that you care about them. Having all the scientific answers does not make for a good relationship or for meaningful engagement. Obviously, having the medical answers is a vital building … [Read more...] about Emotional Intelligence, Patient Engagement, and the Practice of Medicine
Leading the Team
Addressing Bad Attitudes
A Fantastic Team Grows We have a fantastic team of nurses, technologists, and administrators in our neurophysiology center. Things were going extremely well, and we needed to expand. The build out for the expansion of this center went smoothly. With the addition of the new monitoring rooms, we needed to hire several new technologists. The group in place was working … [Read more...] about Addressing Bad Attitudes
Preventing Fistful of Dollars Embezzlements
Lucrative embezzlement schemes perpetrated by individuals trained in the management of your books are very real threats. This is not just the stuff of crime novels. The term white-collar crime makes it sound so clean and victimless. The opposite is true. This is a crime that can ruin practices and lives. As you work harder to dig out from the hole, the stress associated with a … [Read more...] about Preventing Fistful of Dollars Embezzlements
The Dollars and Sense of Preventing Embezzlement
Petty Theft Can Hurt Too Embezzlement opportunities are certainly not limited to the theft of items, both large and small. The word embezzlement makes most of us think of money— where the bigger risks lie. Simple petty cash theft and complex financial schemes take their toll. Embezzlement robs your practice (you) of its (your) hard-earned profits. In the more egregious … [Read more...] about The Dollars and Sense of Preventing Embezzlement
The Loud Employee
GH is a phenomenal medical assistant. However, he has an extremely loud voice that carries through the office. When he is talking, even in a patient room with the door closed, the information discussed can be easily heard in the hallway or adjacent room. This has been distracting to other providers and even a HIPAA risk. The practice has tried to address this issue with subtle … [Read more...] about The Loud Employee