• Skip to main content
  • Skip to primary sidebar
  • Home
  • Topics
    • Administrating Excellence
    • Building the Office
    • COVID-19
    • Growing the Practice
    • Leading the Team
    • Making the Clinic Work
    • Medical Students/Residents
    • Using Health IT
  • Allscripts EHR Training Videos
  • Podcast
  • Resources
    • Case Studies
    • Checklists
    • Infographics
    • White Papers
  • Member Area
  • Member Login
  • Register

SBGM

Knowledge to Transform Your Medical Practice

Case Study: Manage A Schedulers Time

By Thomas Patton MD

This case study discusses the best way for medical practices to manage a schedulers time to make them efficient and reduce burnout.

A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. Even with five full-time schedulers, they struggle to keep up with the workload. How to manage a schedulers time is frequently brought up to the practice administrator by two groups of people. The schedulers express that the work volume is increasing stress. The physicians share that they hear about it during office visits when patients report not getting calls back in a timely fashion or having trouble scheduling an appointment. The practice administrator observed the schedulers for a few days and realized the repetitiveness of many of their tasks.  Extreme amounts of time were spent listening to voicemail messages and then followed by trying (usually with several phone calls) to get patients to answer the phone. The practice administrator clearly saw the inefficiency and quickly realized there had to be a better way to handle incoming scheduling calls from patients. 

Diagnosis: 

Phone message time-consuming staff’s workday  

Options:

  • Invest in software to handle repetitive tasks, which would allow the practice administrator to decrease staff and/or reassign duties
  • Consider automated scheduling software
  • Hire more schedulers and try to answer the phone in real-time to reduce the number of voicemails and decrease the need for callbacks 

See our other blogs and case studies on how to make scheduling easier!

Follow us on Twitter, Facebook, and LinkedIn to join the conversation about growing your practice.

Print Friendly, PDF & Email
Share the knowledge to transform your practice

Filed Under: Case Studies, Administrating Excellence, Editors Pick, Latest Articles, Leading the Team Tagged With: Administrative Excellence, Leading the Team, Scheduling

Reader Interactions

Trackbacks

  1. elangqq says:
    at

    … [Trackback]

    […] Find More here on that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  2. w88 says:
    at

    … [Trackback]

    […] There you can find 97359 more Information on that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  3. fake tag heuer says:
    at

    … [Trackback]

    […] Read More Info here to that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  4. Sexual violence in Nigeria says:
    at

    … [Trackback]

    […] Read More on that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  5. sexualization meaning says:
    at

    … [Trackback]

    […] Find More Info here on that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  6. Darkode Market Link says:
    at

    … [Trackback]

    […] There you can find 78197 more Information on that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  7. ดูบอลออนไลน์ says:
    at

    … [Trackback]

    […] There you can find 69951 more Info to that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  8. kardinal stick says:
    at

    … [Trackback]

    […] Information to that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

  9. Urban Nido Company India says:
    at

    … [Trackback]

    […] Find More on to that Topic: smartbusinessgreatmedicine.com/manage-a-schedulers-time/ […]

Primary Sidebar

Tags

Accounting for Physicians Administering Excellence Administrative Excellence Building the Office Building the Practice Burnout Clinical Trials Compensation COVID-19 Cybersecurity Electronic Health Records embezzlement Emotional Intelligence Finance Growing the Practice health care accounting Health Care Practice Dynamics Health IT Human Resources Improving Outcomes Leading the Team Making Medicine Fun Again Making the Clinic Work Medical Appointment Scheduling medical practice accounting medical practice banking Medical Practice Embezzlement Medical Practice Expenses Medical Practice Finances Medical Practice Revenue Medical Schools Medical Students Patient Education Patient Engagement Phone Tree Practice Manager Prior Authorization Residency Scheduling Scheduling Software Staff Engagement Taxes Using Health Care IT Voice Assistants Voice Technology
JNP Enterprises © 2025 ·
This site uses technologies such as cookies to provide a better user experience by personalizing content and ads, analysing web traffic, trends, and improving site operations. we may share information about your use of the site with third parties in accordance with our Privacy Policy. By continuing to use this site, you agree that we can save cookies on your device, unless you have disabled them. You can change your cookie settings at any time by visiting our Cookie Policy, but parts of our site may not function correctly without them.OkPrivacy policy