• Skip to main content
  • Skip to primary sidebar
  • Home
  • Topics
    • Administrating Excellence
    • Building the Office
    • COVID-19
    • Growing the Practice
    • Leading the Team
    • Making the Clinic Work
    • Medical Students/Residents
    • Using Health IT
  • Allscripts EHR Training Videos
  • Podcast
  • Resources
    • Case Studies
    • Checklists
    • Infographics
    • White Papers
  • Member Area
  • Member Login
  • Register

SBGM

Knowledge to Transform Your Medical Practice

Latest Articles

Appointment Reminders

By Monica Henderson RN, Jim Geyer MD

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. … [Read more...] about Appointment Reminders

Patient Waitlists

By Jim Geyer MD, Monica Henderson RN

Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, but waitlists have their share of problems, especially when not optimized. It is possible to address waitlist problems while enhancing the patient experience, however. Managing patient waitlists is an important part of having a … [Read more...] about Patient Waitlists

Pedestals are for Statues Shared Respect Builds Relationships

By Jim Geyer MD, Thomas Patton MD

Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in fact be heroes. The cleaning staff and the food workers are vitally important. They face dangers as well. If not for them, our hospitals and long-term care facilities would be unfit for habitation. Everyone providing the … [Read more...] about Pedestals are for Statues Shared Respect Builds Relationships

Managing Phones, Emails, & Texts

By Jim Geyer MD, Paul Cox

Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, staff members, referring physicians, consultants, insurance companies, pharmacies, and—the list is virtually endless. We absolutely need good communication tools, but tools without skills and training are a waste of money. … [Read more...] about Managing Phones, Emails, & Texts

Managing Patient No Shows

By Jim Geyer MD

Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the COVID-19 pandemic. Every missed visit affects the bottom line. Just as important, if not more so, missed appointments don’t affect just the schedule and the revenue—they affect your patient’s health. No-shows and … [Read more...] about Managing Patient No Shows

« Previous Page
Next Page »

Primary Sidebar

Tags

Accounting for Physicians Administering Excellence Administrative Excellence Building the Office Building the Practice Burnout Clinical Trials Compensation COVID-19 Cybersecurity Electronic Health Records embezzlement Emotional Intelligence Finance Growing the Practice health care accounting Health Care Practice Dynamics Health IT Human Resources Improving Outcomes Leading the Team Making Medicine Fun Again Making the Clinic Work Medical Appointment Scheduling medical practice accounting medical practice banking Medical Practice Embezzlement Medical Practice Expenses Medical Practice Finances Medical Practice Revenue Medical Schools Medical Students Patient Education Patient Engagement Phone Tree Practice Manager Prior Authorization Residency Scheduling Scheduling Software Staff Engagement Taxes Using Health Care IT Voice Assistants Voice Technology
JNP Enterprises © 2025 ·
This site uses technologies such as cookies to provide a better user experience by personalizing content and ads, analysing web traffic, trends, and improving site operations. we may share information about your use of the site with third parties in accordance with our Privacy Policy. By continuing to use this site, you agree that we can save cookies on your device, unless you have disabled them. You can change your cookie settings at any time by visiting our Cookie Policy, but parts of our site may not function correctly without them.OkPrivacy policy