SBGM

Knowledge to Transform Your Medical Practice

Editors Pick

Case Study: RJ’s Special Holiday Bonus

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RJ has been a secretary with a large practice of eight physicians for the past seven years and has had only one raise in that time. Each physician and the practice administrator have a practice credit card issued in their name. Typically, when RJ places orders for the physicians, she uses that physician’s credit card information. RJ has learned which providers use the company … [Read more...] about Case Study: RJ’s Special Holiday Bonus

The Loud Employee

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GH is a phenomenal medical assistant. However, he has an extremely loud voice that carries through the office. When he is talking, even in a patient room with the door closed, the information discussed can be easily heard in the hallway or adjacent room. This has been distracting to other providers and even a HIPAA risk. The practice has tried to address this issue with subtle … [Read more...] about The Loud Employee

Strained Relationships

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Business, family, and social activities all rely on relationships. We all have strained relationships. In some cases, they may even seem irretrievably broken. Relationship problems can devastate the home. The toll is no less heavy when there are problems between coworkers or colleagues. Just as in our personal lives, improving our relationships can yield marked and, in some … [Read more...] about Strained Relationships

Why Revenue Matters Most

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As a CPA and business advisor to medical practices, I am often called to diagnose the cause of financial underperformance. Common themes emerge as these conversations unfold: “I am working harder every year.” “Everybody in my office gets a raise every year except me.” “Our health insurance goes up 10% or more every year.” “Just when I think I am getting ahead, … [Read more...] about Why Revenue Matters Most