An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In comparison, staff engagement is all but ignored, but without an engaged team working together, patient engagement efforts will be less successful. Excellent leadership is needed to develop an effective team (see Leaders Are … [Read more...] about Engaging Patients With Staff Engagement
Things I Wish I Learned In Medical School (or Residency for that Matter)
Medical school is an intense learning experience. It can feel as though you are being force fed information. It may seem like you cannot possibly push any more information into your head. Regardless of these feelings, there are a wide variety of things I wish I had been taught in medical school (See our Top Twelve Things I Wish I Learned in Medical School). If not in … [Read more...] about Things I Wish I Learned In Medical School (or Residency for that Matter)
Case Study: RJ’s Special Holiday Bonus
RJ has been a secretary with a large practice of eight physicians for the past seven years and has had only one raise in that time. Each physician and the practice administrator have a practice credit card issued in their name. Typically, when RJ places orders for the physicians, she uses that physician’s credit card information. RJ has learned which providers use the company … [Read more...] about Case Study: RJ’s Special Holiday Bonus
The Loud Employee
GH is a phenomenal medical assistant. However, he has an extremely loud voice that carries through the office. When he is talking, even in a patient room with the door closed, the information discussed can be easily heard in the hallway or adjacent room. This has been distracting to other providers and even a HIPAA risk. The practice has tried to address this issue with subtle … [Read more...] about The Loud Employee
Case Study: Dr. SR Has a Poor Visit to a Practice Recruiting Him
Dr. SR is interviewing with a midsize practice. He does not know the practice well on a personal level, he has family in the area and is optimistic about the practice. Dr. SR has checked out the practice website and been in phone and email communication with the office manager. Leading up to the visit there have been limited interactions with the physicians in the practice, and … [Read more...] about Case Study: Dr. SR Has a Poor Visit to a Practice Recruiting Him