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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

Practice Buy-Ins: Don’t Ignore the Real Estate

When buying into a medical practice, it is common to have the opportunity to buy into the medical office building as well. The practice … [Read More...] about Practice Buy-Ins: Don’t Ignore the Real Estate

Case Study: Personal Use of Office Supplies

ZA and MN work in a large healthcare practice. They do different jobs but have become close friends. They take lunch breaks together and … [Read More...] about Case Study: Personal Use of Office Supplies

Latest Articles

Websites Need to Work

 It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work

Real Engagement: Love Your Patients

Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients

Case Study: Embezzlement by Front Office Staff

PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices

Choosing an Accountant

“Why should I choose you?” is a question I hear often from physicians who are contemplating a change. My typical response is that I am not saying you … [Read More...] about Choosing an Accountant

Because We’ve Always Done It This Way Doesn’t Work!

Follow These Four Steps to Stay Out of the Rut We Hear It All the Time “Because we’ve always done it that way.” We hear it all the time. In … [Read More...] about Because We’ve Always Done It This Way Doesn’t Work!

Case Study: Excessive Cell Phone Use By Physician

Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician

Leaders need to be great managers

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Medical Practice Cash Management

How to Manage the Cash in Your Practice Managing cash in your medical practice is a bit like driving on the interstate. Yes, there are certain … [Read More...] about Medical Practice Cash Management

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